Orders, Shipping and Returns
Shipping & Delivery
The bulky nature and high value of our items means that Dotmagnus chooses to use Toll Courier services to ensure our goods arrive to you in a timely, cost effective and well treated manner.
Our standard rate for shipping within Australian metro areas is $18.15. Purchases of 50m or over will be shipped for $32.30 within Australian Metro areas. Rural and Non Metro areas will attract a surcharge of $13.20.
Dotmagnus will use either Toll or Australia Post eParcel service for all sample deliveries within Australia.
Your parcel will be sent with a tracking number that will be emailed to you when your order has left us.
Orders will usually arrive within:
4 - 7 business days (VIC and NSW Metro Areas)
7 - 9 business days (VIC and NSW Non-Metro and Rural Areas, TAS, SA and QLD)
9 - 12 business days (WA and NT)
If there is no one available to receive the parcel a card will be left with pick up information. The parcel can then be picked up at the local depot during their normal opening hours.
Standard delivery includes delivery to the ground floor door of your building. Due to OH&S policies, the delivery driver is unable to enter your home and the product is not able to be taken upstairs without assistance. If you need help getting the item up stairs or into your home etc. you will need to arrange this with our customer service team and additional fees may apply.
Customer Guarantee & Returns
It is very important to us that you love your purchase. We love to help you ensure that all decisions are made correctly before cutting and shipping takes place. If you require a specific batch or colour match, please contact us to arrange a sample before placing your order. Once goods are cut we cannot accept any cancellations or returns for a change of mind. Where goods are faulty, Dotmagnus will replace the faulty goods or a refund will be arranged, as long as the goods are in the same state as delivered (i.e. Uncut). Refunds will only be processed by agreement on a case by case basis and the goods must be collected for inspection prior to any agreement taking place.
Please note: Dotmagnus does guarantee against fading of natural fibres in any environment, this a natural characteristic of all Natural fibres and should be seen as as a natural progression in the products life.
Where goods are manufactured by a third party, it is the customers responsibility to ensure that all goods are checked for flaws or damage before cutting
Our returns policy is not intended to override or limit your statutory rights in any way.
Secure Shopping Online
Shop with confidence with Dotmagnus. All payments are processed securely via a Geotrust 128bit SSL connection to DPS, Australia’s leading secure payment gateway. We do not store any customer credit card information.